Help & FAQs

Magic Link login allows you to sign in to your account without a password. Instead, you will receive a one-time login link or code via email or SMS to access your account.

To sign in, simply enter your email address or phone number on the login page. You will receive a one-time code or link via email or SMS, which you can use to access your account.

Yes, if your phone number is registered with us, you will receive a one-time code via SMS to log in to your account.

The Magic Link or code is valid for a limited time, usually around 15-30 minutes. If it expires, you can request a new one.

If you didn’t receive the link or code, check your spam folder for the email. If it's still missing, try entering your details again or check if your phone number or email address is correctly registered.

Yes, if both your email address and phone number are registered with us, you may choose to receive the Magic Link via either email or SMS.

Yes, Magic Link login is secure. Since no password is required, it reduces the risk of phishing and password theft. The link or code is only valid for a short time and can only be used once.

No, with Magic Link login, you don’t need to remember a password. The one-time code sent to your email or phone number is all you need to access your account.

No, if Magic Link login is enabled, you will only be able to sign in using the one-time code sent to your email or phone number. Password login is not available with Magic Link active.

You can purchase a gift card directly from our online store. Simply select the desired gift card amount, add it to your cart, and proceed to checkout.

Buy "Light Up Your Home" Gift Card

To redeem a gift card, enter the unique code provided in the gift card email during the checkout process. The gift card balance will be applied to your order total.

Yes, you can use the same gift card until the balance is fully spent. Any remaining balance can be used for future purchases.

If your order total exceeds the gift card balance, you can pay the remaining amount using another payment method at checkout.

Our gift cards do not have an expiration date, so you can use them at your convenience.

Yes, if your order total is less than the gift card balance, the remaining balance will be saved for future purchases.

Yes, items purchased with a gift card can be returned. The refund will be issued back to the same gift card.

Yes, you can combine multiple gift cards during the checkout process to pay for a single purchase.

You can check the balance of your gift card by clicking the link provided in the gift card email or by entering the gift card code on the "Check Balance" page of our store.

You can cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible to process the cancellation.

We want to speak to you too! You can reach our customer support team via phone, email, or live chat during our business hours. Visit our Contact us page below and send us an email.

We accept payments in EUR. The currency will be displayed and charged based on your location or your selected preference.

Yes, we use industry-standard encryption and secure payment gateways to protect your payment information. Your data is handled with the utmost security and confidentiality.

We ship to all countries in the world. Due to the current geopolitical situation, there are exceptions, but these last only for a limited period.

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders. International shipping times depend on the products and destination (estimated at checkout). You will receive a tracking number once your order has been shipped.

To return a product, please follow the instructions on our Returns Policy page. Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Once we receive and inspect your returned product, your refund will be processed within 7 business days. The refund will be issued to your original payment method.

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.

To reset your password, click on the "Forgot Password?" link on the login page and follow the instructions. You will receive an email with a link to reset your password.

We take your privacy seriously. We adhere to strict data protection regulations and use advanced security measures to safeguard your personal information. For more details, please refer to our Privacy Policy.

LED lights are highly energy-efficient, lasting up to 25 times longer than traditional incandescent bulbs. They consume significantly less power, reducing your electricity bills and environmental impact. Additionally, LED lights produce less heat and are available in various color temperatures to suit different needs.

Yes, in most cases, you can replace traditional bulbs with LED bulbs as long as the base type and voltage match. LED bulbs are designed to fit standard sockets, making them a simple and effective upgrade for better energy efficiency and longer lifespan.

Many of our products are designed with sustainability in mind, including energy-efficient lighting options. Please refer to the product descriptions for specific details about each item's environmental impact.

You can use the filters and search options on our website to narrow down your choices. Additionally, our customer support team is available to assist you in finding the perfect product for your specific requirements.